We accept credit/debit card issued by Master Card, Visa.
If you could not make a successful payment, please kindly proceed with the following steps:
1. Check if your card has sufficient funds.
2. Check your internet connection, and refresh your page.
3. Contact your card issuing bank for help.
If you need any further assistance, please do not hesitate to contact us at ‘contact us’ for help.
Please kindly contact us at ‘contact us’ , and provide us with your order number and frame number. Our team will get back to you as soon as possible.
If you want to make changes to a placed order, please kindly contact us via ‘contact us’ as soon as possible. Please note that an order modification is only possible before the order status changes to “Shipped”, and we are not able to change a “Shipped” order.
Our e-bikes are shipped nearly 85% assembled, which means there is some assembly required before your first ride.
Our quick start guide, owner’s manuals, and assembly videos will walk you through the assembly.